In the event of an unresolved complaint ...........
Willow Motor Works subscribe to the Motor Industry Code for
Service and Repair.
The Motor Ombudsman can provide a Chartered Trading Standards
Institute (CTSI) certified Alternative Dispute Resolution (ADR) service if a customer
remains dissatisfied with the outcome of a dispute in relation to a service or
If you would like to seek Alternative Dispute Resolution
please visit: - adr.tmo.co.uk or call the Motor Codes Advise Line on 0800