020 8685 9515

Willow Motor Works, Wandle Way,
Mitcham, Surrey, CR4 4FG

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Frequently Asked Questions

We are accepting card (except American Express) and bank transfer payments.

Payment by card over the phone before collection is preferable.

We no longer accept cash payments.

No, sorry, we no longer accept cash to assist in minimising contact.

Yes, we are stringent around hygiene and cleaning regimes including thorough, frequent handwashing and our staff change gloves between every vehicle job.

Yes, we have in place 2 metre distancing between customers, reception staff and workshop staff themselves.

We are promoting payment over the phone to minimise contact with the card machine.

Only two customers in reception at a time.

We really appreciate you respecting this when you visit.

No, you will be invited to receive invoices by email which we would appreciate you accepting to minimise contact. You can print the invoice later at your convenience.

We realise this is not possible for all customers and will minimise contact and use hand and anti-viral wipes where necessary.

No, we will no longer be printing Mot Pass certificates. This is not necessary as the information is stored directly on the Government website.

Click on the following link, you can check the Tax and Mot status of a vehicle. https://www.gov.uk/check-vehicle-tax

Click on the following link and you can print the certificate yourself at your convenience. https://www.gov.uk/replacing-lost-damaged-mot-certificate

No, sorry, our washrooms are currently unavailable to customers to minimise contact.

No, sorry, we have decommissioned the coffee machine minimise contact.

Thank you for your understanding during these challenging times.

Stay safe and we look forward to seeing you again soon.


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